Valuations
How can I find out what my box is worth?
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You can view the previous sales history for all boxes by using the Advanced Search function and selecting All Auctions. Naturally it will take some time for that history to develop. In the meantime Google is your friend! If you find yourself stuck, email us here [email protected] and we will help if we can. This is a member privilege. We are here to assist placing a value on stock that you have decided to list. Keep in mind, 9 times out of 10, the best determiner of value is the market.
Registration
Do I have to register before bidding?
- Yes, registration is free and you will be asked to register with us to ensure you're a genuine bidder and to confirm your contact information.
- Please note that registrations from FOH Auctions have been transferred over to the Bond Roberts platform.
How do I create an account?
- Select the register button in the site's header or click here.
What is Merchant Warrior Authenticate and Authorise?
- When you register you will be asked to enter your credit card information. This information will be sent to our our payment gateway provider Merchant Warrior who will cross-reference this information with your credit card provider via 3D secure fraud prevention.
Why is this necessary?
- This process is necessary for two reasons.
(i) To reduce the likelihood of fraudulent activity occurring on the Bond Roberts platform.
(ii) Identify any banned individuals so they cannot re-register.
I’ve created an account. When can I start bidding?
- Once you’ve been approved by an admin you can start bidding.
How do I edit my personal information?
- Log into your account and click on "Edit my contact details".
Buying
How do you validate sellers and listings?
- In order to sell on Bond Roberts you must submit a seller application which is then reviewd by the Bond Roberts administrators and board members. You can view the application form here . Once a seller has been approved they can begin listing boxes. However, each lising is still reviewed by one of our Bond Roberts Admin Team members before it is approved for auction.
Is there a buyer's premium?
- Yes, all buyer's will be charged a 15% premium.
Can I retract a bid?
- If a obvious incorrect amount has been lodged, contact [email protected] as soon as possible. If it does not interfere with the smooth running of the auction, we may consider retracting the bid to the highest bid amount at that point. Bids cannot otherwise be retracted.
Can I, or a family member, bid on my own auction items?
- It is illegal for you, or a family member, to bid on your own items in an auction. This is known as shill bidding and we have mechanisms in place to detect any occurrence of this.
Are there auctions with more than one listing?
- Yes, there are listings with mulitple boxes available at a Buy Now price. You can find these listings by going to Advanced Search and filtering by Buy It Now Only.
Do you have an "Ebay Style" Auto bid / Max bid feature?
- Yes, this allows you to enter an amount you would like the site to automatically bid up to in USD 5 increments. If another user sets a Maximum bid higher than your amount, the currentbid will jump above your Maximum bid amount.
Selling
How do I become a seller?
- Once you are a registered member of Bond Roberts you can submit a seller application here.
How much does it cost to list an item?
- There are currently no Seller's fees to list an item on Bond Roberts
Can I limit my auction to a geographical area?
- Yes, you can choose the regions/countries where you will deliver to.
Can I choose when my auction ends?
- All auctions have a 72-hour duration (unless we are holding a special event)
How do I know how my items are performing in the auction?
- You can track your auctions performance through your "Current Auctions" section in the Seller Dashboard.
Is there a seller’s premium to be paid on sales?
- Bond Roberts doesn't charge a Seller's premium.
When do I receive payment for the sale of my goods?
- Funds will be authorised to be remitted into your nominated bank once you have completed the post-sale terms and submitted a funds withdrawl request. The authorisation process can take up to 7 business days.
Does Bond Roberts charge any fees for withdrawing funds?
- No, Bond Roberts does not charge any fees for withdrawing funds. However, payments to your nominated bank account may incur fees from your bank or an intemediary bank handling the transfer on behalf of your bank. Bond Roberts is not responsible for these additional fees.
Payment
If I win is it a legally binding contract?
- If you fail to pay within the 72 hour period you will be banned from this website.
How soon can I pay for my winning lot
- You can checkout once the Post-sale terms have been agreed with the seller.
Is there a buyer’s premium to be paid on purchases?
- Yes, there is a buyer’s premium of 15% of the final hammer price.
When is payment due on winning lots?
- Payment must be made within 72 hours of auction end.
Payment Methods
What payment methods are accepted?
- Credit Card (Visa, Mastercard & American Express).
Can I pay in any currency?
- Credit Cards will be charged in AUD following a conversion from USD.
What additional fees apply?
- Outside of the buyer's premium of 15%, you may be charged a currency conversion fee by your credit card provider or bank.
- Bond Roberts is not responsible for any additional fees.
Merchant Warrior
What is Merchant Warrior?
- Merchant Warrior is a safe, simple, and convenient payment option that lets you purchase your winning auctions.
How secure is Merchant Warrior?
- All transactions are protected with SSL encryption and secure servers on the Merchant Warrior systems. Merchant Warrior carries out fraud protection your safety.
What is 3DS?
- 3D-Secure is the secure protocol designed to ensure enhanced security and strong authentication for you when you use your debit and/or credit cards for online purchases.
Shipping
Is Bond Roberts responsible for shipping?
- No, Bond Roberts is not repsonisble for shipping from any third-party sellers.
Contact Us
How do I contact BondRoberts Auctions?
Legal information
Please refer to our terms and conditions for all legal information.
